![]() Good knowledge of Windows operating system and hardware.IT Service Management concepts such as incident, change and problem management.Debugging skills and techniques across all knowledge areas.O SharePoint tenant administration, access management, STSADM, PowerShell admin modules, event log troubleshooting, search administration and troubleshooting Specific collaboration systems such as:.The eligible list will expire 1 month after being established. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. A submitted application is also used to verify the answers to any supplemental questions. This information will be used to determine which candidates will proceed in the selection process. It is important that your application show all the relevant education and experience you possess. The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%). This position is represented by a collective bargaining agreement between the City of Minneapolis and the Minneapolis Professional Employees Association (MPEA). Applicants who do not sign the informed consent form will not be further considered for the position. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Develop and lead user groups for select collaboration tools.īachelor's Degree in Digital Information Management, including coursework in information architecture, taxonomy and classification, content management systems administration and search management, or equivalentįour years of directly related experience in digital information management using enterprise-class content management systemsĪn equivalent combination of education and experience closely related to the duties of the position MAY be considered.Work with other members of the Collaboration team to cross train on responsibilities.Implement and manage compliance monitoring processes and audit reporting. Provide input for, adhere to, and support IT Governance plans.This includes work with the Client Object Model, CSOM, REST, and SP Services. Participate in integration and customization solution projects as a technical SME for a collaboration platform.Configure solutions to solve business issues using out-of-the box tools and third-party add-ons.Execute and assist in planning of document ingestion and electronic storage.Meet with the business to assess user needs and develop a plan to meet those needs.Proactively track incidents over time to identify opportunities for system optimization and/or user training. Provide support escalation for other members of the collaboration team to resolve user-reported issues.Monitor and respond to system events and reported break/fix incidents troubleshoot and diagnose problems, remediate to restore system availability and performance as required.Participate in the development of taxonomy and metadata configuration best practices and metadata configuration and search optimization for assigned systems.Assist and participate in the development of security configuration best practices and management of security configuration and permissions for assigned systems.Assist in monitoring and addressing overall system health and functionality, for example, storage consumption and growth, and performance metrics such as server utilization, database performance, search optimization,site usage.These systems include but are not limited to Microsoft SharePoint and Oracle Web Center. Provide technical services and maintenance for collaboration systems and infrastructure.Provide technical services for content management and collaboration tools and the business teams that utilize the tools in designing and executing solutions to support business processes Job Duties and Responsibilities ![]()
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